Thorne Superbikes
Junction 6 M18- Selby Road
Thorne, Doncaster
SOUTH YORKSHIRE
DN8 4JD
Tel: 01405 812626
Fax: 01405 741858
info@thornesuperbikes.co.uk

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Delivery and Returns

Delivery & Postage

Assuming your products are available and in stock we will pack and despatch your order within 24 hours and delivery is usually in 3 - 5 days, but please allow up to 14 days for delivery.

At the current moment, for the purchase of most Goods eg. the purchase of single/multple items the delivery charge is £3.99 (larger items such as Motorcycle Helmets / Crash Bars are £12.99). We have introduced a new postal rate of just £1.50 for very small or light items such as stickers.

You must confirm that you have given us the correct billing address of your credit/debit card and, in respect of Goods and if different to the billing address, that you have also notified us of the correct delivery address.

All Goods are delivered depending on size/weight either by Royal Mail first class or by private courier delivery being Monday to Saturday. To ensure that you have received your Goods, the private courier will request a signature for proof of delivery, therefore please select a delivery address most convenient to you.

Provided that your order is placed by 5pm, then subject to availability, deliveries of Goods within the UK will normally be made within 2 to 7 working days. We will notify you either if there will be a delay or if the item is no longer available. If the item is no longer available, we reserve the right to offer you an alternative similar in price and quantity.

Please note that delivery charges may vary according to goods purchased or type of delivery service (eg. express or overseas) required.

All prices displayed on goods include VAT (where applicable).

When we are out of stock of goods we will contact you with estimated delivery times to enable you to cancel the order if it is going to be too long.

Collections

If you live locally and would like to collect your order from our showroom in Thorne (see Contact Information) please call beforehand to ensure your order is ready and no charge will be made.

Exchange/Refund

If you return Goods to us within 7 days from the purchase date of such Goods in perfect condition and, with the original packaging and original invoice/receipt, then we will give you a full refund. The refund will be in the form of the original method of payment. However, you will be responsible for the cost of returning the Goods to us. Please send the Goods to Thorne Superbikes, Junction 6 M18 - Selby Road, Thorne, Doncaster, South Yorkshire DN8 4JD. The goods can only be returned if there is a fault in the product

We are fully compliant with the Consumer Protection (Distance Selling) Act, which provides for a 7 day 'cooling off' period after an order is placed, during which time goods may be cancelled or returned (as long as they are unused and in their original packaging).

Please also note that our returns policy does not affect your statutory rights as a consumer, ie. if the item is faulty or not what you ordered. In this case please provide a full description of the fault and return the defective item in its original box (if any) to the address above with all receipts, warranties, licences and manuals. In these circumstances we will pay for the reasonable delivery for the return of the goods. When returning the items you must contact us on 020 8368 9387 prior to returning the items to agree a method and date for return.

Warranties & Replacements

The following relate only to Goods:
Subject as set out below, the Goods are sold with the benefit of and subject to the terms applicable to such warranty as is given by the manufacturer of the Goods.

There shall be no liability under any such warranty or guarantee if the total price for the Goods has not been paid by the due date for payment.

If a valid warranty claim is made within 30 days of purchase of new Goods we will satisfy in full our liability to you by either replacing the Goods free of charge; or refunding to you the price you paid for the Goods if the exact same item is not in stock.

Where you are dealing as a consumer (within the meaning of the Unfair Contract Terms Act 1977 and Unfair Terms in Consumer Contracts Regulations) your statutory rights are not affected by these Purchase Terms ie. if the Goods are faulty or not what you ordered, in this case please provide a full description of the fault and return the defective item in it's original box (if any), and return to Thorne Superbikes, Junction 6 M18 - Selby Road, Thorne, Doncaster, South Yorkshire DN8 4JD with all receipts, warranties, licences and manual.

Returns

Any refunds will be made directly through the Secure Trading payment system.